Free online training for front-desk personnel. Introduce the receptionist to eyecare.

This mini-course is designed for the newly hired front desk/receptionist who has no previous experience in an eyecare office. 

Also see the "telephone skills for the eyecare office" course.

Subjects include the following:

  • Orientation to the titles and job descriptions of ophthalmic personnel
  • Overview of eye diseases
  • Basic optics, glasses and contact lenses
  • Introduction to the autorefractor and the autolensometer
  • Confidentiality
  • Ethics
  • Telephone skills for the eyecare office

See the course outline in the course description below for more details about the contents of the course. This course material is also available at www.eyetec.net with quizzes and a certificate as evidence of course completion for a fee of $10.

This is the course description for the Front Desk / Receptionist training course. This course also includes the "Telephone Skills for the Eyecare Office" course.

 

Course content outline

 

Orientation

     Introduction

     Eye care team members

          ophthalmologist

          optometrist

          optician

          ophthalmic nurse

          ophthalmic medical personnel

          ophthalmic assistant

          ophthalmic technician

          ophthalmic technologist

          certified retinal angiographer

          certified orthoptist

          certified paraoptometric assistant and technician

     Computer skills

     Be a good employee

 

Overview of eye diseases

     Glaucoma

     Torn retina and detached retina, floaters and flashes

     Cataract

     Macular degeneration

     Diabetic retinopathy

     Dry eye

     Blepharitis

 

Basic optics , glasses, and contact lenses

     Basic optics

          Spherical refractive errors

          Astigmatism and cylindrical corrections

     Glasses

           Lens power notations

           Near vision and bifocals

           The glasses prescription

           Bifocals, trifocal, and progressives

     Contact Lenses

           Soft contact lens parameters

           Hard contact lens parameters

           Soft contact lens insertion and removal

           Soft contact lens care

           RGP contact lens insertion and removal

           RGP contact lens care

 

Autorefractor and autolensometer

     What they do and basics of operation

 

Confidentiality

     Instruction on HIPAA compliance

 

Ethics

     An overview of the ethical guidelines issued by the AAO