Telephone Skills
Essential training for every staff member, not just front desk and receptionist personnel.
- Solutions and tips from consultants and sales professionals
- Includes a special section for the refractive surgery practice; everyone can learn from this information
See below for links to course content. Do you need verification that an employee has completed the course? Do you need course completion verification to present to a potential employer? If so, this course is available with a course quiz and completion certificate for a modest fee on eyetec.net.
Course features:
- Negative triggers to avoid when answering the phone
- Positive triggers to develop and use when answering the phone
- Learn about the most important positive trigger, a tip from the best sales professionals
- How to take phone messages
- The proper way to return phone messages
- The proper way to leave phone messages
- How to put a person on hold
- How to gracefully end a phone conversation
- Tips of transferring phone calls
- Learn which incoming phone calls are sure fire practice builders
- How to handle the urgent or emergency call
- How to handle the upset or angry caller
- Tips on efficient appointments and scheduling